尊敬的賓客，感謝您首次攜程點評就給予我們如此細致用心的五星好評！非常開心您和家人都喜歡房間的寬敞布局與貼心設計，也榮幸游樂區、泳池及健身設施能為旅程增添歡樂。小柯管家的服務我們定會轉達表揚。關于早餐品種，我們也會持續優化豐富。期待您下次再來看煙花時，繼續為您創造輕松又盡興的入住體驗！蔡文有 房務總監
尊敬的賓客，感謝您細致分享在酒店的溫馨體驗！很高興您對酒店鄰近臨港中心與滴水湖的地理位置、典雅大堂及煙花景觀感到滿意，也欣喜您認可房間設施、地暖與花灑的舒適度。我們一直致力于提供熱情及時的服務，特別感謝您對小柯管家的贊譽，您的肯定將是我們持續進步的動力。中餐廳與自助餐獲得您的喜愛，我們亦感榮幸。我們將繼續保持專業的清潔服務，為您營造始終如一的整潔入住環境。期待在不久的將來，能再次歡迎您回來度過更多美好時光！蔡文有 房務總監
尊敬的賓客，感謝您花費時間分享如此細致的入住反饋。對于未能根據您明確提出的“景色偏好”與“房間位置”要求進行安排，我們深感歉意，這反映出我們在需求落實與部門協同上存在疏漏，未能讓您感受到應有的重視與體貼。您對酒店寧靜氛圍、健身設施及桑拿體驗的認可，我們十分珍視。同時，您指出的服務細節問題——如更衣室引導不夠合理——我們已向相關團隊溝通，將加強情景化培訓，強化“以客為心”的服務意識。我們真心希望有機會能再次迎接您的到來，通過更細致、更溫暖的服務，為您呈現一次完全符合期待的入住體驗。蔡文有 房務總監
Dear Guest, At this moment, we are filled with sincere gratitude and joy as we read and reread the nearly thousand-word detailed review you wrote. Not only did you meticulously record your experiences and touching moments during your stay, but you also provided us with valuable suggestions for improvement from a genuine perspective. This in itself is a profound gift of trust and thoughtfulness. Thank you for the time and care you devoted to this. We deeply cherish it. Your appreciation for the hotel’s location, hardware facilities, and cleanliness—especially your fondness for the laundry equipment, the indoor heated massage pool, the bathroom details, and the garden environment—has been a great encouragement to us. What moved us even more was the way you so delicately documented the small yet sincere assistance provided by Elvis, Yorri, the security team, and the front desk staff. Whether it was spending an hour helping resolve the WeChat issue or the high level of attention, swift action, and ongoing care demonstrated by the team after your child was bitten by mosquitoes (including draining the decorative water feature, deep cleaning the area, follow-up inspections, and even thoughtfully preparing medical assistance and comforting gifts)—these details, seen and remembered by you, are the warmest affirmation of our “people-first” service philosophy. You mentioned that “they could have easily ignored it,” but for us, attending to every guest’s needs, no matter how small, is a heartfelt choice made by our team. Your understanding and encouragement toward our staff from various regions also touched us deeply. At the same time, we have solemnly noted every constructive suggestion you raised for improvement—supervision of pool hygiene, cleaning of shower area mats, bathroom ventilation and slip resistance, optimization of room service procedures, improvement of indoor humidity and static electricity, etc. We will immediately discuss these with the relevant departments to develop practical and feasible measures for enhancement. We are committed to continuous efforts in refining these details. Your recognition, especially your encouragement for the team and management, will be fully communicated to every colleague. This will be the greatest motivation driving us forward. We sincerely looks forward to welcoming you back on your next journey home, giving us the opportunity to deliver an even more perfect experience for you. Wishing you and your family all the best in the new year. We eagerly await the chance to welcome you again soon! Respectfully yours, Entire Rooms Team Adam Cai
尊敬的賓客，感謝您分享如此溫馨的入住體驗！房間設計巧妙，化粧與監督孩子學習兩不誤；泳池泡湯、煙花景致、外賣機器人送達，處處是驚喜。早餐現烤牛肉鍋貼獲滿分好評！小朋友期待文具禮物，我們已記下這份心愿。您的滿意是我們前行的動力，期待下次考試再相聚，續寫更多溫暖故事！蔡文有 房務總監
尊敬的賓客，感謝您的超贊評價！房間衞生佳、空間大無異味，是我們對品質的堅持；早餐豐富、餐廳美味，是我們的用心呈現；圣誕漂亮布置，增添了節日氛圍。雖西餐廳有不足，但我們會改進。管家小柯的熱情服務讓您滿意，我們很開心。期待下次再為您打造美好入住體驗！蔡文有 房務總監
尊敬的賓客，衷心感謝您兩度選擇我們并分享如此詳盡的暖心體驗！城景豪華雙床房的升級驚喜、整潔寬敞的布局、名牌設施的舒適，皆是我們對品質的堅持。李蘭珍的細致服務、盛筵廚師的飽滿蛋卷、麪檔師傅的筋道麪條，以及中餐廳的美味佳肴，共同構成了難忘的度假體驗。您提及的“賓至如歸”是我們最珍視的褒獎。未來，我們將持續以更優質的服務與細節，期待再次為您締造美好時光，靜候您的再次光臨！蔡文有 房務總監
